FAQs

What are your shipping options?

Right now we offer free shipping worldwide. Depending on the products being ordered, our warehouses are located in Canada, the US as well as the UK for certain products. Please allow up to 3 weeks for delivery, depending on your location. Our products are made to order, meaning when you place your order the product order is sent to the factory where they then create your product and ship it with in a week. If you create an account with us you will be able to see your order status. Don't hesitate to contact us if you have any questions or concerns about your order.

What is your return policy?

  • We offer a full refund for any items if you contact us within 30 days of placing your order.
  • If it is has been more than 30 days, we will offer you an in-store credit for the amount of your purchase.
  • Returned items must be unworn and unwashed (free of any stains from makeup, deodorant, or wear) Defective items must be reported within 2 days upon receiving 
  • Returns/Exchanges are processed within 7 to 15 business days from the date the package is received. 
  • Store credit is issued in the form of a gift e-card via email which will contain a code. That code can, then, be entered in the “gift card or discount code” section during checkout.

  • SALE ITEMS

    All sale items are considered FINAL SALE. Under no circumstances can any sale items be returned or exchanged for any reason.

    I have a promotional discount code, how do I use it?

    If you have a promotional discount code, you can enter the code into the discount code box during the 2nd step of the checkout process. Please ensure that the promotional discount code successfully applies to your order and that the discount is taken off the price before completing your order.

    How do I track my order?

  • At the bottom of our homepage click on "My account" to log into your account, (if you don't have one, create one) where you will be directed to your order history and information. 
  • If your order is unfulfilled, it is still being processed. Once processed and shipped, you will receive a shipping confirmation email with a link to track your order. You can return to our website anytime, log in to your account, and see your order status.
  • An estimated delivery date will, also, be provided when you track your order. 
  • Be advised that tracking information may take up to 24 hours to be updated. 
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    How can I pay for my order?

    We accept most major credit cards such as Visa, MasterCard, and American Express as well as paypal. 

    Payments and Ordering

    Please take the time to "create an account" at the top of the page before ordering, this will make it much easier to track your shipments anytime!

  • When placing an order it is important that all credit card information entered is an exact match (name on the card, billing address, CVV code) 
  • If the billing address associated with the credit card used is different from your shipping address, they will need to be entered separately at checkout. 
  • Please be sure to review your order before submitting your payment as there is limited time to make changes to orders before they are processed and shipped. 
  • Any failed or declined payments will result in pending charges to your account. These charges will be released back into your account within a few business days depending on your bank.
  • If there are any errors regarding your order, please contact us immediately as there is limited time to make changes before the order is processed and shipped. 
  • If you realize that you entered your shipping address incorrectly, please contact us immediately or as soon as possible.
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    Shipping International Orders

  • Shipping times may vary depending on your location.
  • The area that the item is being shipped from is stated in the description on the product's page. As well as an estimated shipping time. 
  • Orders are processed within 2 to 7 business days from the date the order was placed. No weekend shipments. 
  • If you have not received your order and believe it is lost, please reach out to us immediately. 
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    Delivery

  • To ensure that your package is properly delivered, please make sure your address is complete and entered correctly with any and all information pertaining to your address (apartment & suite numbers/dorm halls & room numbers). 
  • If there are issues with verifying your address, customer service will contact you to try and resolve these issues. 
  • If after 48 hours of contacting you, you do not respond, your order will be canceled and a refund will be issued.
  • If you realize that you entered your shipping address incorrectly, please contact us immediately or as soon as possible.